We ship items via USPS and UPS. The info provided in your email should provide you with a link directly to your tracking information.
First Class mail generally takes 2-5 business days.
Priority mail generally takes 1-3 business days.
UPS ground generally takes 3-5 business days.
There are occasionally delays due to weather (particularly in winter). These delays are unfortunately beyond our control, and we cannot grant refunds for them.
We don't offer next day shipping. Why? Well, our items are made to order. We use natural ingredients that are primarily organic. No preservatives means shorter shelf life. So we don't make our products way ahead of time and then ship as needed; when you place your order, we get to work creating it. Due to supply shortages (oh no, we're out of beeswax - hurry, get more!) or just an overabundance of orders, we often can't have an order ready for next day shipping. Generally, a 24 hour turn around time is doable, but when an order comes in at 1:00, there's a good chance we can't have it ready to ship by our 2:00 cut off time!
When your order has shipped, you should get a shipping notification from us. If it's been a day or so and you haven't seen one, check your SPAM folder. If it's not there, feel free to contact us.
We do not ship on Saturdays or Sundays.
International orders can take up to a month to arrive, depending on your location. They are also subject to inspection, which may include opening the shipping box. All items are marked as merchandise, and therefore may also incur a Customs charge. Both the amount and regularity of these charges vary so much, that there isn't a way for us to know if and how much you will be charged. Note that we cannot be responsible for these charges and fees, and we cannot declare an item as a gift in order to avoid them.
If you have any questions or concerns regarding shipment of your order, please e-mail us at firstname.lastname@example.org and we will get back to you promptly!